Privacy Policy

CleanSolarAus ("we", "our", or "us") operates the website at cleansolaraus.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Information You Provide Directly

When you use our contact form, we collect your name, email address, and message content. This information is used solely to respond to your enquiry. We do not add you to any mailing list without your explicit consent.

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit, including:

• IP address and approximate location (country/city level only)
• Browser type, version, and operating system
• Pages visited, time on site, and navigation path
• Referring website or search query
• Device type (desktop, mobile, tablet)

This data is collected via Google Analytics 4 in aggregated, anonymised form. IP addresses are anonymised before storage. We do not use this data to identify individual users.

2. Cookies and Tracking Technologies

We use the following types of cookies on this site:

• Essential cookies — required for basic site functionality. These cannot be disabled.
• Analytics cookies (Google Analytics 4) — help us understand how visitors use the site. These are anonymised and do not store personally identifiable information. You can opt out via Google Analytics Opt-out.
• Advertising cookies (Google AdSense) — used to serve relevant display advertisements. Google may use cookies, web beacons, and similar technologies to serve ads based on your prior visits to our site or other sites. You can opt out of personalised advertising at any time via Google Ad Settings or aboutads.info.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality. Our site does not currently use a cookie consent banner, as we rely on anonymised analytics and standard AdSense cookies that do not constitute "sensitive personal information" under the Australian Privacy Act.

3. Google AdSense

CleanSolarAus uses Google AdSense to display advertisements. Google AdSense is a third-party advertising service operated by Google LLC. When you view or click on an advertisement:

• Google may use cookies to serve ads based on your visit to our site and/or other sites on the internet
• Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the internet
• We receive a share of advertising revenue when you view or interact with these ads — this does not affect our editorial content

For more information about how Google uses data when you use our site, visit How Google uses data from sites that use Google services.

4. How We Use Your Information

• To respond to contact form submissions and enquiries
• To analyse and improve site content, structure, and user experience
• To display relevant advertisements via Google AdSense
• To understand which content is most useful to our audience
• To comply with our legal obligations under Australian law

We do not sell, rent, or trade your personal information to any third party. We do not use your personal information for direct marketing without your consent.

5. Third-Party Services

The following third-party services may collect data when you use our site:

• Google Analytics 4 — website analytics. See Google Privacy Policy and Google Cookie Policy.
• Google AdSense — display advertising. See Google Privacy Policy.
• Cloudflare — website hosting, CDN, and DDoS protection. See Cloudflare Privacy Policy.

6. Data Storage and Security

Our website is hosted on Cloudflare Pages, with servers located primarily in the United States and Asia-Pacific region. Contact form data, if retained, is stored securely. We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or disclosure.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Data Retention

Contact form submissions are retained for up to 12 months and then deleted. Google Analytics data is retained for 14 months as per GA4 default settings. We do not retain any other personal information beyond what is necessary to provide our services.

8. Your Rights Under the Australian Privacy Act 1988

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access — request access to any personal information we hold about you
• Correction — request correction of inaccurate, incomplete, or outdated personal information
• Complaint — make a complaint about how we have handled your personal information
• Anonymity — where lawful and practicable, interact with us without identifying yourself

To exercise any of these rights, please contact us via our contact page. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Children's Privacy

CleanSolarAus is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Links to External Sites

Our site contains links to external websites. This Privacy Policy applies only to cleansolaraus.com. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact us via our contact page. We take all privacy enquiries seriously and will respond promptly.